When to contact us
Contact [email protected] within 14 days if the files are inaccessible, materially defective, duplicated in error, or substantially different from the product description. Include your order reference and a short explanation.
How requests are assessed
We may first offer replacement access, a corrected file, or practical support where that fully resolves the issue. Refund decisions involving exceptions require human review; they are not made automatically.
Limits
A change of mind after substantial download or use may not qualify where applicable law permits. We do not refuse remedies that are required by consumer law, and this policy does not limit non-waivable rights.
Processing
Approved refunds are returned through the original payment method by the merchant of record. Timing depends on the provider and the customer’s bank.